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We are a subsidiary of ShoppersChoice.com, LLC. of Baton Rouge, Louisiana. Shopperschoice.com, LLC.
owns and operates over 70 web sites including but not limited to The Grill Store and More
(http://www.thegrillstoreandmore.com) and BBQ Guys (http://www.bbqguys.com).
All purchasing transactions take place over a secure connection. This means that
while theoretically someone could be listening to the conversation between your
computer and our server, they could not understand it. It is encrypted with the
highest standards and latest technologies possible. As for personal information,
we will not give any information you confide in us to any other companies without first
receiving consent from you. We realize that your personal information is given to us
for purchasing and shipping reasons only, and we respect that. If you have any questions,
please call us toll free at 1-877-743-2269.
Item Info and Pricing:
ShoppersChoice.com reserves the
right to change item pricing or information at any time. As a result, prices on our website may not
be accurate. If an item is ordered off of the
internet before we have updated our prices, the purchaser will be
notified and given the option to cancel or pay the difference.
If the price of an item is lowered after a purchase is made,
ShoppersChoice.com will not refund the difference to the customer.
Shipping:
We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire. All shipments, unless specifically denoted, are curb-side shipments.All larger shipments,
shipped via freight carrier, will require a signature at the time of delivery.
It is the customers responsibility to inform us of any problems with this type of delivery at
the time of purchase. ShoppersChoice.com is not responsible for shipping costs on
merchandise not delivered due to a shipping companies inability to deliver to a particular
location. Certain circumstances may include but are not limited to: narrow or winding roads,
dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered
without additional charge, and is not necessarily available even if the customer is willing to
pay more for it.
Remote or hard-to-reach areas (example: Martha's Vineyard, etc.) may incur additional shipping fees.
This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Services
representative will contact you promptly to notify you of the additional charges.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways.
Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because
the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
ShoppersChoice.com does not charge shipping
on items with a free shipping icon next to them on our website when shipped
to US locations. Shipments to Canada are not eligible for free shipping. All Canadian shipments are sent via UPS Worldwide Express, and as such require an individual quote. If you order via the phone, you will be notified of the extra shipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped).
The customer is responsible for all duties and tariffs on Canadian shipments.
We use UPS or FedEx for
smaller items, and larger items go freight. We reserve the right to choose
which freightway carries your shipment. We do not, however, control the
shipping companies (freight or UPS). Once a shipment is in the hands of the
delivery company, we cannot change shipping addresses, we cannot make a
delivery happen on a certain day, and we can only approximate delivery
times. Basically we only know what they tell us from that point on. We wish
we had more direct control over shipments, but that is not how shipping
companies work.
If, upon inspection of a shipment, the product itself is visibly damaged, Call us while the driver is still there!
Please open the package upon receipt, before the driver leaves if possible, and inspect for damages.
If you discover damage upon opening the box, call us right away! This way, we have
proof that the item was damaged by the shipping company and not by the customer.
Doing this things will expedite receipt of a replacement product on your end,
and reimbursement from the shipping company on our end.
If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case.
If you do not inspect your shipment for damages right away, we cannot be held
responsible for the damages later.
Our in-stock orders will
probably take about 7-14 business days to reach a customer. Any custom orders will
take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only.
We also offer a White Glove Delivery Service on some products. With this shipping option you can have your larger or heavier items set up inside or in your backyard. Please view the link for more information on this service.
Product Exchanges or Returns:
Click here to request a return form
Our ShoppersChoice.com 100% Satisfaction Guarantee allows you to return any product within 90 days from date of shipment for a full refund of the
purchase price (this does not include your original shipping fees).
In order for a return to be cover by our 100% Satisfaction Guarantee, items must be:
Returned in it's original packaging as shipped
Attached with the original receipt (Print your receipt here)
Product CAN NOT be used
Customer must obtain a valid RMA before sending the return, please contact us
On any return, the customer is responsible for all shipping charges, including any costs incurred in
getting the product both to and from the
customer, regardless of whether shipping was originally charged or not.
If we sold or shipped you the wrong item,
we will refund your entire amount.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways.
Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because
the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
All returns require previous communication with ShoppersChoice.com and a valid RMA
(Return Merchandise Authorization) Number.
Please do not simply ship items back. Items must be returned
prepaid in resale condition with all documentation, hoses, etc.
Contact us to schedule a return and check back with us several days
after you have shipped it. We will not be held responsible for
a refund if a follow up call is not made by the customer.
If an item is damaged upon arrival, or if we sent the wrong item, we will
pay for the return shipping, and we will get the correct item to you at no extra
cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer
is responible for any damage to the product when shipping back to us.
Please call us toll free at 1-877-743-2269 to report this issue and we will glady help you out.
The 100% Satisfaction Guarantee IS NOT covered if:
Item has been installed or used in any manner, or items which are
special ordered such as custom color (ie: outdoor kitchens, color ranges, etc.)
Item is opened software, opened music, or opened movies;
these items can only be exchanged for a replacement of the same item if the
original item is defective.
Item contains partial case packs. (bundles)
Live plant orders:
- Given the proper care, flowers should last anywhere from 5-10 days. Iris will last 3 - 5 days.
- Our roses are only partially de-thorned. De-thorning damages the stems and severely inhibits the vase life of the roses. Removing the thorns can frequently cause lesions, which create an "air lock" in the stem and prevent the uptake of water.
- There are guard petals around the outside of a rose bud, which can be removed if damaged during shipping.
- Couriers will not telephone before delivery for plant shipments.
- We can replace or refund any orders that are delayed or diminished in quality due to: weather delays, missorts, mechanical delays, delivered by the courier to an address other than what was on the shipping label, etc for live plants ONLY.
- We are NOT held liable for: incorrectly submitted delivery information (by sender), delayed delivery due to recipient unavailable to sign for the package when a signature is requested by the sender, diminished product quality due to recipient not available at time of delivery (e.g. flowers were left on porch all day), delivery to a hospital, company, etc., where the package was delivered to the facility on the scheduled date but the companies internal delivery service failed, etc.
- If it is determined that compensation is due, we can replace the product or refund the order. Please notify us as to the replacement delivery date, and any changes to the card message or delivery address.
Click here to request a return form
Sales Tax:
We are required to charge tax on purchases made from Louisiana. The sales tax rate
is 4 percent for Louisiana. This amount will be added to your merchandise total
and reflected on your credit card charge. Sales to any state other than Louisiana
are tax-free!
ShoppersChoice.com -
4117 Rhoda Drive -
Baton Rouge, LA 70816
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